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Quality policy

We are committed to providing quality services to our stakeholders, learning from feedback and driving continuous improvement.

Maintaining professional boundaries

As a registered professional, it is your responsibility to maintain appropriate professional boundaries with service users, carers and colleagues.

Unsafe clinical practice

Case study: A biomedical scientist’s employer raised concerns following an incident where the registrant failed to follow procedure. When processing samples, the registrant failed to prevent contamination, which led to inaccurate results.

Our response to the latest PSA review

The Professional Standards Authority (PSA) has today published its annual performance review of the HCPC. The HCPC has met 16 of the 18 Standards of Good Regulation

What has changed

Find details of the revised standards of conduct performance and ethics, and how they compare to the current standards.

HCPC fitness to practise annual report 2023-24

This annual report provides an account of our work investigating fitness to practise (FTP) concerns raised with us across the 15 professions we regulate.

Disclosing information with consent

In most cases, you will need to make sure you have consent from the service user before you disclose or share any identifiable information

Employer hub

Everything you need to support your employees, whether you’re looking for information on the registration process or events to connect with us

Members of the public

Information, guidance and support for those who use the services of HCPC registrants

Failure to maintain adequate records

Case study: An occupational therapist’s employer raised concerns relating to their clinical practice and conduct, following a number of incidents relating to nine different cases.

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